Return & Refund Policy

At OddicArt Bootique, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may be eligible for a return, exchange, or refund under the conditions outlined below.

Return Eligibility Period

Customers may request a return within 30 days of receiving their order.

Requests submitted after the 30-day return window may not be eligible for a refund, exchange, or store credit.

Before returning any item, customers must contact our support team and receive return authorization.

Authorized Returns

To begin a return request, please contact our customer support team with your order number and a brief explanation of the reason for the return.

Returns sent without prior authorization may be refused or may experience delays in processing.

Once your request has been reviewed and approved, we will provide detailed return instructions.

Reasons for Return

We accept returns under the following circumstances:

The customer changes their mind and no longer wishes to keep the item.

The item received is defective, damaged, or has a manufacturing fault.

The customer receives the wrong item, incorrect size, incorrect color, or an item that differs from what was ordered.

All return requests are subject to review and approval.

Product Condition Requirements

To qualify for a return, items must be returned in their original condition.

Products must be unworn, unused, unwashed, and free from signs of damage caused after delivery.

All original tags, labels, accessories, and packaging must be included whenever applicable.

Items returned in a condition that prevents resale may not qualify for a refund.

Return Method

Approved returns must be sent by mail using a shipping carrier of the customer's choice unless otherwise instructed by our support team.

Customers should securely package returned items to help prevent damage during transit.

Return Shipping Labels

In most cases, a prepaid return label is not included with the original shipment.

After a return request has been approved, our support team may provide a return shipping label by email when applicable.

If a return label is not provided, customers will be responsible for arranging shipment according to the instructions provided by our support team.

Return Shipping Costs

If a return is requested because the customer has changed their mind, ordered the wrong size, selected the wrong color, or no longer wants the item, the customer is responsible for return shipping costs.

If the return is the result of a defective product, a damaged item, or an error on our part such as shipping the wrong item, OddicArt Bootique will cover the reasonable return shipping costs.

Customers should not return items before receiving authorization and shipping instructions from our support team.

Exchanges

We accept exchanges for eligible items when customers need a different size, color, or replacement product.

Exchange requests must be submitted within the same 30-day return period and are subject to product availability.

If the requested replacement item is unavailable, a refund or store credit may be offered when appropriate.

Refund Process

Once the returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used during checkout.

Refund processing times may vary depending on the payment provider, but most refunds are completed within 3 to 10 business days after approval.

Original shipping charges are generally non-refundable unless the return results from our error or a defective product.

Non-Returnable Items

Certain products may not be eligible for return, including:

Items that have been worn, used, washed, altered, or damaged after delivery.

Items returned without original packaging, tags, or accessories when applicable.

Gift cards.

Final sale, clearance, or promotional items specifically marked as non-returnable.

Any item that does not meet the eligibility requirements outlined in this policy.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide your order number, photographs of the item received, photographs of the packaging, and a brief description of the issue.

We will review the information and work to provide an appropriate resolution as quickly as possible.

Damage During Return Transit

Customers are responsible for properly packaging items being returned.

If a return is damaged due to insufficient packaging during the return shipment, the amount eligible for refund may be reduced or the return may be denied depending on the condition of the item when received.

We recommend retaining tracking information and proof of shipment until the return process has been completed.